While our corporate office outside of Atlanta is a hub for technology and industry-defining innovation, we like to expand our horizons. Forty8Fifty Labs actively participates in industry conferences, trade shows and symposiums that are ideal forums for sharing knowledge, expanding professional networks and shaping the future of leading-edge technologies. Whether we exhibit, speak or host our own event, we ensure our teams are well informed so we can share what we learn with our customers and incorporate that knowledge into what we do every day in the world of DevOps and IT automation. We hope to see you at an event soon!
- This event has passed.
Scaling Service Management in Modern Enterprises
14 Jun @ 2:30 pm - 3:30 pm EDT
Join this virtual session to learn how service management is evolving and powering all parts of modern organizations – not just IT teams. We’ll be joined by featured speaker Julie Mohr, Senior Analyst of IT Operations at Forrester Research, who will provide insights from Forrester’s Future Fit Survey 2022 where businesses reported expanding enterprise service portal access to broader teams to support key business outcomes.
Julie will break down the key challenges and benefits around service management, such as:
- Problems with traditional operating models
- The shift toward platform and product teams
- The true cost of the status quo
- Tactical tips for making this transition and unlocking service experiences across the business
- How to increase team autonomy without burdening IT
In addition, we will be joined by ITSM expert Grady Gausman of Atlassian, who will share how Jira Service Management from Atlassian supports a more agile, connected, and modern approach to service delivery. Grady will explain the tools and processes teams need to ensure autonomy with alignment, allowing everyone to do their best work without the typical friction of new tools and programs.
