New IT Service Management Solution Centralizes Ticketing Processes to Improve System Maintenance, Customer Support and Reporting.
As a result of the migration, the Apple Mac IaaS provider has not only seen improved responsiveness and speed to service requests but has also streamlined maintenance workflows for a more agile and adaptive environment. The customer support and change enablement processes have significantly improved, accompanied by heightened visibility into service and ticketing data through more robust reporting mechanisms.
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