Expertise and resources that drive efficiency. 

Your organization relies on your Atlassian Cloud solutions to meet the changing demands of your business. When issues arise, your team can’t wait days or even hours for a resolution. At Forty8Fifty Labs, we have the experts you need for agile, scalable and experienced Atlassian Cloud support. With cost effective options to meet every business’ requirement, we will deliver managed support services that get your teams back to work, without delay.

RAPID RESPONSE AND DIRECT ACCESS.

Experts on demand.

Get immediate support from our expert team of support talent with our financially backed Service Level Agreements (SLAs). We deliver the rapid access you need to highly qualified U.S.-based support experts that will get your environment back on track, right away.

BEST PRACTICES, DELIVERED.

Field-proven knowledge.

At Forty8Fifty Labs, we have delivered thousands of resolutions for Atlassian Cloud environments and know the best practices to apply for optimal efficiency and operation. As a Platinum Level Enterprise Atlassian Solutions Provider, with Atlassian Cloud and Atlassian ITSM Specialization Badges, we have the field-proven experience to solve even your most complex problems.

HELP AT YOUR FINGERTIPS.

Rapid time-to-resolution.

Our experts are available up to 24x7x365, depending on your support service level. This means you’ll have the peace of mind you want, knowing that you always have access to support and help right when you need it.

TAILORED TO YOUR NEEDS.

Customized services.

With multiple support packages to choose from, you can ensure you have the precise level of support you need. Our Premier and Enterprise support packages provide added professional service hours from certified Atlassian experts for tailored program delivery to meet your business requirements.

CUSTOM PROGRAMS FOR EVERY BUSINESS.

Atlassian Cloud Support Tiers.

Cloud Standard Cloud Premier Cloud Enterprise
Supported Products Jira Core

Jira Software

Jira Service Management

Confluence

Trello

 Atlassian Access

Jira Core

Jira Software

Jira Service Management

Confluence

Trello

 Atlassian Access

Jira Core

Jira Software

Jira Service Management

Confluence

Trello
Active Support Hours Mon-Fri, 9 a.m. – 5 p.m. EST Mon-Fri, 7 a.m. – 11 p.m. EST 24 x 7 365
Named Support Contacts 2 3 6
Professional Services Not Included Up to 20 hours/quarter Up to 24 hours/quarter
Admin Requests 10 per month 15 per month 30 per month
Marketplace App Vetting 1 per month 2 per month
Plan Features
  • Periodic Usage Requests
  • Regular Touchpoint Meetings
  • Proactive Maintenance
  • Additional Professional Service & Support hours may be purchased at a 5% discount
  • Annual Usage
  • Proactive & On-Demand Maintenance
  • User Auditing
  • Bi-weekly Touchpoint
  • Monthly Cumulative Burndown
  • License Management
  • Additional Professional Services & Support hours may be purchased at a 10% discount
Initial Commit Months 0 3 6
Monthly & Annual Subscriptions Call for Pricing Call for Pricing Call for Pricing

Your cloud-first Atlassian support experts.

Forty8Fifty Labs is a trained and certified expert in Atlassian Cloud, offering direct access to experienced support talent that will help you make the most of your Atlassian Cloud investment.

Let’s talk today about your Atlassian Managed Support needs and how we can accelerate your business innovation.