Real-Time Splunk Connector for JIRA Service Desk
Built by Forty8Fifty Labs, a subsidiary of VeriStor, the Real-Time Splunk Connector for JIRA Service Desk leverages real-time Searches in Splunk to trigger configurable levels of service incidents associated with JIRA Service Desk. This empowers you to close the loop on responses to issues taking place in your environment. However, we take it a step further by providing rich visual data analytics on both the operational occurrences taking place along with the Service Desk experience associated with it. This provides you with an anytime, anywhere view of the state of your service request – and empowers you with all the information you need to act fast.
Major features include:
- Automated incident creation driven by Real Time Search Events
- Relevant troubleshooting details linked directly to incident from inception
- Integrated alert notifications to HipChat Rooms (when using HipChat)
- Rich Visual Data Analytics of both Incident Patterns and Service Desk Experience