New IT Service Management Solution Centralizes Ticketing Processes to Improve System Maintenance, Customer Support and Reporting.

As a result of the migration, the Apple Mac IaaS provider has not only seen improved responsiveness and speed to service requests but has also streamlined maintenance workflows for a more agile and adaptive environment. The customer support and change enablement processes have significantly improved, accompanied by heightened visibility into service and ticketing data through more robust reporting mechanisms.

Service Management