It’s not support… It’s High Octane Expertise

With Atlassian Support Services from Forty8Fifty Labs, you’re getting VIP-level access to the most knowledgeable, dedicated and committed experts for Atlassian products. These experts provide in-depth analysis, troubleshooting, assistance and maintenance support for all of your Atlassian products. With our Silver, Gold, Platinum and customized services, our team of experts will:

  • Assess your current Atlassian products, plugins and configurations
  • Review infrastructure and performance standards
  • Develop a custom support remediation plan
  • Assist you with a streamlined and super-charged Atlassian experience

Choose from three service level options, or ask us to create a custom support and services model for your unique needs.

Silver Gold Platinum
Request Process Jira Service Desk Phone
Jira Service Desk		 Phone
Jira Service Desk
Example Support Incidents “How To”
Best Practices		 Performance Issues
Functional Issues
All Silver Level Types		 Production Down
Major Performance Issues
All Gold Level Types
Maximum Severity SEV 4 Issues
• Minimal Loss of Application Function
• Single User Impacted		 SEV 2-3 Issues
• Performance Issues
• Multiple Users Impacted		 SEV 1 – 3 Issues
• Annual Health Check
• Production Down Support
• Performance Tuning
Minimum Contract 3 Months 6 Months 12 Months
Hours per Month 10 15 25

Request a free best practices consultation

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