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Managed Support Services for Atlassian

Organizations use Atlassian products to enable their teams to deliver business critical software and services by enabling increased collaboration and visibility across the company. Whether you have a few dozen or a few thousand users, your teams need stability, performance, and best practices advice to maximize their use of business critical Atlassian tools.

Atlassian tools like Jira Software, Confluence, Jira Service Desk, and Bitbucket allow your teams to streamline project tracking, development, operational activities, content creation, real-time communication, and service management, but maximizing their value is often a full-time job.

Unfortunately, this admin role is often supported by one or more personnel who either aren’t adequately trained or, do not have enough time to keep up with updates and capability improvements – that’s where we come in.

Forty8Fifty Labs’ Managed Support Services for Atlassian allow your internal teams to spend less time managing tools and more time improving delivery, velocity, and driving business value.

Let us help you maximize the value of your Atlassian investment with our dedicated team of Atlassian Certified experts that will help you continually improve and evolve your capabilities with Atlassian tools.

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Forty8Fifty Labs’ Managed Support for Atlassian offers a variety of valuable services:

  • Assessing your current Atlassian products, plug-ins and configurations
  • Reviewing your infrastructure and performance standards
  • Developing a custom support remediation plan
  • Coordinating on-premises and cloud licenses, which also reduces administrative costs
  • Applying patches and updates regularly to ensure you always run the latest versions
  • Managing joint technical support issues with Atlassian and third-party software tools

Forty8Fifty Labs Atlassian Managed Support Services Tiers

Forty8Fifty Labs provides Atlassian Managed Support Services from our Cloud Services Operations Center– staffed 24×7 by industry professionals following ITIL service management methodologies. Each of our service tiers includes defined SLAs for problem and incident response. A variety of functional administrative activities such as routine maintenance, security and audit reporting, performance and utilization tracking are included across the supported Atlassian products.

Choose from three service level tiers, or ask us to create a custom support and services model for your unique needs.

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Atlassian Cloud Support Tiers

Cloud Basic Cloud Premier Cloud Enterprise
Supported Services
  • • Jira Core
  • • Jira Software
  • • Jira Service Desk
  • • Confluence
  • • Trello
  • • Atlassian Access
  • • Jira Core
  • • Jira Software
  • • Jira Service Desk
  • • Confluence
  • • Trello
  • • Atlassian Access
  • • Jira Core
  • • Jira Software
  • • Jira Service Desk
  • • Confluence
  • • Trello
Atlassian Access Support Not Included Included Included
Active Support Hours 9AM-5PM, M-F 7AM-11PM, M-F 24x7x365
Included Support Hours 4 hours/week 8 hours/week 12 hours/week
Remote Consulting Not included Up to 3 days/quarter Up to 5 days/quarter
Atlassian Premier Support Not Included Not Included Included
Atlassian Escalation Not Included Included Included
Other Features Periodic Usage Reports

Health Checks

Regular Touch-base meetings

Proactive Maintenance

Annual Usage Report

Health Checks

3rd-party Apps vetting

Proactive and On-Demand Maintenance

User Auditing

Bi-Weekly Touchpoint

Monthly Cumulative Burndown Report

License Management

On-Premise (Server & Data Center) Support Tiers

Basic Support Premier Support Enterprise Support
Supported Services
  • • Jira Core
  • • Jira Software
  • • Jira Service Desk
  • • Confluence
  • • Atlassian Crowd
  • • Jira Core
  • • Jira Software
  • • Jira Service Desk
  • • Confluence
  • • Atlassian Crowd
  • • Jira Core
  • • Jira Software
  • • Jira Service Desk
  • • Confluence
  • • Bitbucket
  • • Bamboo
  • • Fisheye/Crucible
Data Center Support Not Included Included Included
Active Support Hours 9AM-5PM, M-F 7AM-11PM, M-F 24x7x365
Included Support Hours 4 hours/week 8 hours/week 12 hours/week
Remote Consulting Not included Up to 3 days/quarter Up to 5 days/quarter
Upgrades Not included Not Included 1 Planned Upgrade
Patches Not included 1 Emergency Patch 1 Emergency Patch
Atlassian Premier Support Not Included Not Included Included
Atlassian Escalation Not Included Included Included
3rd-Party Vendor Escalation Not Included Included Included
Other Features Discounted Licensing Periodic Usage Reports

Health Checks

Regular Touch-base meetings

Proactive Maintenance

Discounted workshops, training

Environment Sync

Annual Usage Report

Health Checks

Regular Touch-base meetings

3rd-party Apps vetting

Proactive Maintenance

Proactive Auditing

Capitalize on all the functionality your Atlassian tools deliver and keep your software teams focused on improving application performance.