
Managed Support Services for Atlassian
Improve Organizational Results While Streamlining
and Supercharging Your Atlassian Experience
Organizations use Atlassian products to enable their teams to deliver business critical software and services by enabling increased collaboration and visibility across the company. Whether you have a few dozen or a few thousand users, your teams need stability, performance, and best practices advice to maximize their use of business critical Atlassian tools.
Atlassian tools like Jira Software, Confluence, Jira Service Management, and Bitbucket allow your teams to streamline project tracking, development, operational activities, content creation, real-time communication, and service management, but maximizing their value is often a full-time job.
Unfortunately, this admin role is often supported by one or more personnel who either aren’t adequately trained or, do not have enough time to keep up with updates and capability improvements – that’s where we come in.
Forty8Fifty Labs’ Managed Support Services for Atlassian allows your internal teams to spend less time managing tools and more time improving delivery, velocity, and driving business value.
Let us help you maximize the value of your Atlassian investment with our dedicated team of Atlassian Certified experts that will help you continually improve and evolve your capabilities with Atlassian tools.

Forty8Fifty Labs’ Managed Support for Atlassian offers a variety of valuable services:
Forty8Fifty Labs Atlassian Managed Support Services Tiers
Forty8Fifty Labs provides Atlassian Managed Support Services from our Cloud Services Operations Center– staffed 24×7 by industry professionals following ITIL service management methodologies. Each of our service tiers includes defined SLAs for problem and incident response. A variety of functional administrative activities such as routine maintenance, security and audit reporting, performance and utilization tracking are included across the supported Atlassian products.
Choose from three service level tiers, or ask us to create a custom support and services model for your unique needs.

Atlassian Cloud Support Tiers
Cloud Basic | Cloud Premier | Cloud Enterprise | |
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Supported Services |
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Atlassian Access Support | Not Included | Included | Included |
Active Support Hours | 9AM-5PM, M-F | 7AM-11PM, M-F | 24x7x365 |
Included Support Hours | 4 hours/week | 8 hours/week | 12 hours/week |
Remote Consulting | Not included | Up to 3 days/quarter | Up to 5 days/quarter |
Atlassian Premier Support | Not Included | Not Included | Included |
Atlassian Escalation | Not Included | Included | Included |
Other Features | Periodic Usage Reports
Health Checks Regular Touch-base meetings Proactive Maintenance |
Annual Usage Report
Health Checks 3rd-party Apps vetting Proactive and On-Demand Maintenance User Auditing Bi-Weekly Touchpoint Monthly Cumulative Burndown Report License Management |
On-Premise (Server & Data Center) Support Tiers
Basic Support | Premier Support | Enterprise Support | |
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Supported Services |
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Data Center Support | Not Included | Included | Included |
Active Support Hours | 9AM-5PM, M-F | 7AM-11PM, M-F | 24x7x365 |
Included Support Hours | 4 hours/week | 8 hours/week | 12 hours/week |
Remote Consulting | Not included | Up to 3 days/quarter | Up to 5 days/quarter |
Upgrades | Not included | Not Included | 1 Planned Upgrade |
Patches | Not included | 1 Emergency Patch | 1 Emergency Patch |
Atlassian Premier Support | Not Included | Not Included | Included |
Atlassian Escalation | Not Included | Included | Included |
3rd-Party Vendor Escalation | Not Included | Included | Included |
Other Features | Discounted Licensing | Periodic Usage Reports
Health Checks Regular Touch-base meetings Proactive Maintenance Discounted workshops, training |
Environment Sync
Annual Usage Report Health Checks Regular Touch-base meetings 3rd-party Apps vetting Proactive Maintenance Proactive Auditing |
Capitalize on all the functionality your Atlassian tools deliver and keep your software teams focused on improving application performance.