It’s not support… It’s High Octane Expertise
Atlassian Support—Make Time for Innovation
Your software teams not only deliver quality results—they’re inspired! Part of their success comes from leveraging Jira Software, Confluence, Jira Service Desk, and Bitbucket. All of these powerful Atlassian tools streamline project tracking, content creation, real-time communication, and service management. But maximizing the value each tool offers can be a part-time job.
That’s where Forty8Fifty Labs can help. Because we are an authorized Atlassian partner, you can tap into our consulting services and access a team of experts. With our Atlassian Managed Support Services, your internal teams can spend less time managing tools and more time devoted to improving business velocity and application performance. Our services help you maximize the value of your Atlassian investment by:
We also assist you with a streamlined and super-charged Atlassian experience. No more fixing problems on your own based on email or chat room instructions—we fix them for you!
Forty8Fifty Labs Atlassian Managed Support Services Packages
Forty8Fifty Labs provides Atlassian Managed Support Services from our Cloud Services Operations Center—staffed 24×7 by software professionals following ITIL-based service management standards. Each of our service packages includes 30-minute response for critical issues such as infrastructure and applications that are down or severely impacted. We also provide ongoing application administration with quarterly patching, upgrade maintenance, and security patching.
Choose from three service level options, or ask us to create a custom support and services model for your unique needs.
Gold | Platinum | Platinum Plus | |
---|---|---|---|
Supported Services |
|
|
|
Online Support | 4 hours/week | 8 hours/week | 12 hours/week |
Remote Consulting | Not included | Up to 3 days/quarter (1 session) |
Up to 5 days/quarter (1 or 2 sessions) |
Atlassian Escalation | Included | Included | Included |
Third-Party Add-On Escalation |
Not included | Included | Included |
Request Process | Jira Service Desk | Phone Jira Service Desk |
Phone Jira Service Desk |
Example Support Incidents | “How To” Best Practices |
Performance Issues Functional Issues All Silver Level Types |
Production Down Major Performance Issues All Gold Level Types |
Maximum Severity | SEV 4 Issues • Minimal Loss of Application Function • Single User Impacted |
SEV 2-3 Issues • Performance Issues • Multiple Users Impacted |
SEV 1 – 3 Issues • Annual Health Check • Production Down Support • Performance Tuning |
Minimum Contract | 3 Months | 6 Months | 12 Months |
Other Features |
|
|
|
Bonuses and Perks |
|
|
|