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Blog2024-01-09T17:13:56-05:00

The Ins and Outs of IT Self-Service

There is no reversing it. Whether you serve customers or staff, your user experience now depends on self-service. Tidio found that over 67 percent of customers prefer using a form of self-service as opposed to talking with a customer service representative and 73 percent prefer to exclusively use a[...]

By |April 4, 2024|Categories: Blog|Tags: , , |Comments Off on The Ins and Outs of IT Self-Service

6 Steps to Plan Your Atlassian Cloud Migration

A strong cloud strategy is necessary for businesses looking to scale their capacities and align with their digitalization goal. As companies transform from on-premises systems to cloud technology, a well-defined cloud strategy becomes imperative. This is particularly important for organizations still using Atlassian Server on-prem. Support for one prem[...]

By |March 21, 2024|Categories: Blog|Tags: , , |Comments Off on 6 Steps to Plan Your Atlassian Cloud Migration

The Impacts of Generative AI on the Software Development Lifecycle

Artificial Intelligence has been gaining traction within corporate IT environments over the last 10-15 years in some form or another. The recent growth of large language models and Generative AI (Gen AI) capabilities has exponentially increased the potential business value of AI while concurrently lowering the cost of entry[...]

By |March 1, 2024|Categories: Blog|Tags: , , |Comments Off on The Impacts of Generative AI on the Software Development Lifecycle

7 Ways Forty8Fifty Labs Can Propel Your Knowledge Management Practice

Welcome to the World of Knowledge Management! Have you ever created an awesome and very useful product (or come up with a bright idea), thought it through in your mind, and felt that exciting anticipation of how your teammates would react to it? I believe all of us experienced[...]

By |February 28, 2024|Categories: Blog|Tags: , , |Comments Off on 7 Ways Forty8Fifty Labs Can Propel Your Knowledge Management Practice

The Key Facets of Modernization

As companies struggle to keep pace with the pace of change across industries, many are looking to transform their existing applications and infrastructure assets to meet these challenges. Often referred to as “modernization” initiatives, these efforts can target a wide range of goals from supporting new business opportunities, taking[...]

By |October 11, 2023|Categories: Blog|Tags: , , |Comments Off on The Key Facets of Modernization

Why Jira Service Management Outshines ServiceNow as a Superior Service Management Solution

Effective service management is essential for organizations to deliver exceptional customer experiences and maintain operational efficiency. Two prominent players in the service management space, Jira Service Management and ServiceNow, have been vying for market dominance. However, in this article, we will delve into the reasons why Jira Service Management[...]

By |September 19, 2023|Categories: Blog|Tags: , , |Comments Off on Why Jira Service Management Outshines ServiceNow as a Superior Service Management Solution
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