New Advanced Mail Decisioning Solution Automates Issue/Ticket Creation and Updates Based on Email Content

ATLANTA September 12, 2017 – Forty8Fifty Labs, the DevOps and software development subsidiary of Verinext Systems, today announced the release of SmartHandler for Mail, an automated solution that makes email actionable with JIRA Software and JIRA Service Desk environments. The new product will be featured during Atlassian Summit 2017, in Booth #437, September 12-14 in San Jose. Its use cases will also be explored further during the Atlassian Summit 2017 session, “Dominos’ Delivery of a Faster Response was No Standard Order,” at 1:45 on September 14.

“Today’s IT and operations teams can waste countless hours creating and managing multiple issues and tickets based on information from inbound email or forms – time that can be much better spent on more strategic projects,” said Brooke Gravitt, Vice President of Engineering and Chief Software Architect, Forty8Fifty Labs. “To solve this challenge, we created SmartHandler for Mail. Automatically monitoring, analyzing and acting on email content, it leverages dynamic workflow and sophisticated logic to create one, or many, JIRA tickets so action can be taken faster and with greater insight.”

SmartHandler for Mail is an advanced mail decisioning and automation solution for Atlassian JIRA Software and JIRA Service Desk that is designed to turn email into action. This new product automates issue and ticket creation and updates based on email content helping organizations save valuable time and human capital by avoiding manual ticket creation based on information contained in inbound emails or forms. Using customizable logic and an intuitive scoring engine, SmartHandler for Mail executes even the most complex actions and update scenarios based on specific email content. Key product capabilities include:

  • Monitor multiple mailboxes with unlimited SmartHandlers
  • Update multiple issues/tickets across multiple projects with one email
  • Create custom if/else logic and use logical and/or operators to make decisions and take actions based on the data you define as important
  • Create or update tickets based on system or custom field values
  • Upload lookup tables for cross-referencing of data that will be added to your new or existing JIRA ticket

SmartHandler for Mail is available now from the Atlassian marketplace. Visit the Atlassian marketplace for a free 30-day trial.

About Forty8Fifty Labs

Forty8Fifty Labs is the DevOps and Agile Consulting, Services and Software Development subsidiary of Verinext Systems, Inc.  With decades of field-proven experience in solving the toughest challenges for today’s CIOs and the Development/Operations teams they lead, the Forty8Fifty Labs team unlocks the secrets to bringing your IT tools and your people together; accelerating your DevOps journey, improving collaboration, streamlining development, and reducing time to revenue.  Let us help you supercharge your business with our team’s unparalleled expertise, extensive partnerships, and custom tools and integrations. Learn more at