Company’s New Advanced Mail Decisioning and Automation Solution to be Featured During Atlassian Summit Presentation by Dominos’ Michael Sheppard
ATLANTA – September 11, 2017 – Forty8Fifty Labs, the DevOps and software development subsidiary of Verinext Systems, today announced that it will be showcasing two of its new solutions during Atlassian Summit 2017, in Booth #437, September 12-14 in San Jose: the Real-Time Splunk Connector for Atlassian JIRA Service Desk and SmartHandler for Mail. SmartHandler for Mail from Forty8Fifty Labs will also be featured during the Atlassian Summit presentation, “Dominos’ Delivery of a Faster Response was No Standard Order,” to be presented by Michael Sheppard at 1:45 on September 14.
“We have worked to optimize the Atlassian user experience with new, ready-build add-ons that provide the custom integration that will help businesses reach new levels of visibility, collaboration and connection,” said Rashad Neloms, Vice President Technology & Strategy, Forty8Fifty Labs. “We are eager to share these solutions with the avid Atlassian user community during Summit 2017.”
The Real-Time Splunk Connector for JIRA Service Desk leverages real-time searches in Splunk to automatically trigger configurable levels of service incidents in JIRA Service Desk. Now available to support JIRA Service Desk server and cloud users, it can also activate enhanced, real-time alerts within HipChat to arm development teams with the information and context they need to build system performance and reliability. It empowers teams to close the loop on responses to issues taking place in their environment and provides development and operations teams with an anytime, anywhere view of the state of their service request.
SmartHandler for Mail is an advanced mail decisioning and automation solution for Atlassian JIRA Software and JIRA Service Desk that is designed to turn email into action. This new product automates issue and ticket creation and updates based on email content helping organizations save valuable time and human capital by avoiding manual ticket creation based on information contained in inbound emails or forms.
SmartHandler for Mail will be explored further during the Atlassian Summit 2017 session, “Dominos’ Delivery of a Faster Response was No Standard Order,” at 1:45 on September 14. This session will feature Dominos’ Michael Sheppard who will share how they transformed a complex, multi-ticket, time-consuming process into an automated workflow. Using deep knowledge of Atlassian tools, a little ingenuity and a lot of ITSM, great partners in Forty8Fifty Labs and DevOps best practices, Dominos’ IT Team responds faster than ever. “Get the door” to this session with Dominos.
To join teams from around the world as they get together to be inspired and transform the way they work, register to attend Atlassian Summit 2017. Visit: https://www.atlassian.com/company/events/summit-us.
About Forty8Fifty Labs
Forty8Fifty Labs is the DevOps and Agile Consulting, Services and Software Development subsidiary of Verinext Systems, Inc. With decades of field-proven experience in solving the toughest challenges for today’s CIOs and the Development/Operations teams they lead, the Forty8Fifty Labs team unlocks the secrets to bringing your IT tools and your people together; accelerating your DevOps journey, improving collaboration, streamlining development, and reducing time to revenue. Let us help you supercharge your business with our team’s unparalleled expertise, extensive partnerships, and custom tools and integrations. Learn more at www.forty8fiftylabs.com.