Organizations are finding themselves hindered by old-school IT service management (ITSM) tools that don’t support DevOps and Agile movements, which are helping businesses respond to market demands faster. End users depend on immediate service that gets it right the first time. Therefore, IT must find new ways to gain efficiencies and become more nimble when it comes to delivering innovative capabilities and resolving issues in support of today’s accelerated pace of business.
To help address this set of challenges head-on, our partner has created an eBook on applying lean and agile principles to ITSM, with the goal to foster ease of use, collaboration, and knowledge sharing. See how you can enable your IT teams to better respond to changing needs, deliver new apps and services faster, and more closely align with the needs of the business. With this practical insight, you’ll be on your way to driving technological improvements across the company that ensure customer success.