Organizations are seeking to reduce complexity in their IT environments with flexible infrastructures that better support dynamic workloads. IT Service Management (ITSM) infused with agility is helping to meet that goal. It’s a lean approach that leverages proven methodologies and practices from the DevOps world to enhance collaboration, flexibility, and efficiency. But you might be asking yourself how this all works.
HELPFUL INSIGHTS SO YOU CAN MAKE THE CHANGE
In this forward-looking webinar, Forty8Fifty Labs’ Senior Business Development Manager, Armando Wirshing and Atlassian Practice Manager, Darren Brown will take you through the inner workings of an agile approach to ITSM. They’ll not only talk about core process functionality but bring it to life with actual use cases based on their first-hand experience rolling out ITSM in the real world.
What you will learn:
- How ITSM is aligning IT organizations with DevOps – and the business
- How core ITSM processes can be delivered as independent services
- How to handle incident management
- How the Atlassian family of tools can support your needs