With nearly a decade of Atlassian experience, Kenesha oversees Forty8Fifty Labs’ Atlassian managed support services, engineering and operations teams. An applications administration and ITSM system configuration expert, she is passionate about delivering the personal, proactive and customized support services customers need to optimize the intensely customizable nature of Atlassian solutions. Before joining Forty8Fifty Labs, Kenesha was a JIRA application administrator and BI analyst for St. Jude Children’s Research Hospital. With three Atlassian certifications, ACP-JA, ACP-JSD and ACP-CA, she also holds an ITIL® Foundation V3 certification.