Agile Practices, Insights, & Solutions for Enterprises
OpsGenie Migration Options
Atlassian has announced the end of sale for Opsgenie effective June 4, 2025, and the end of support on April 5, 2027. This transition point is key for organizations relying on Opsgenie for alerting and incident response. Understanding your options and developing a clear migration plan will be critical[...]
JSM Tips & Tricks – Workflow Approver from Assets
Assets approvals are a critical part of any Change Management process. They ensure that the right people review and sign off on work before it moves forward. In Jira Service Management (JSM), approvals are built directly into workflows, but many teams struggle with keeping them accurate and efficient. One[...]
JSM Tips & Tricks – Customizing Select-Lists on Transitions
When it comes to Jira and Jira Service Management (JSM), workflows are among the most powerful features. They allow you to guide issues through a lifecycle that matches your team’s processes. But beyond the basics of statuses and transitions lies a lesser-known gem: workflow properties. Properties can fine-tune how[...]
JSM Tips & Tricks – Populating Large Select Lists
Welcome to the second edition of our JSM Tips & Tricks series. As an administrator, I’ve often been tasked with populating custom select list fields, often with thousands of entries. Typically, I'm handed a CSV file and asked to turn it into a usable select list. Manually copying and[...]
JSM Tips & Tricks – Escalation: Tech Tip
Welcome to the first installment of our new Tips & Tricks series. Over the coming weeks, we’ll be sharing helpful insights and small discoveries from our work as admins and architects - practical ideas you can apply right away in your Atlassian environment. To kick things off, let’s look[...]
Retrieval Can Be the Hardest Part of RAG Solutions
The rise of generative AI has created exciting new possibilities for organizations, but one consistent challenge remains: how to effectively integrate enterprise knowledge into AI systems. Training or fine-tuning large language models with proprietary information is often prohibitively expensive. That’s why Retrieval Augmented Generation (RAG) has emerged as a[...]
