Taking an Agile Approach to ITSM
How to Collaborate, Act and Innovate for More Responsive Service Management When it comes to the IT service lifecycle there are multiple phases – from design and delivery to management and improvement. Traditionally, managing this lifecycle has taken monolithic and structured systems that create barriers to the agile requirements[...]
DevOps Initiatives. It Takes a Village to Fail.
Transformation Requires Change Tolerance When it comes to DevOps transformation, success, or failure, ultimately falls on the desks of the executive suite. It’s tempting for the average worker or IT team to place blame on leadership, but in reality, when a DevOps initiative fails, all of us need to first[...]
Why It’s Time to Start Using Regular Expressions
(once you embrace it, you’ll save tons of time) With so many talented coders out there delivering new applications and enhancing software programs every day, the practice of regular expressions (regexes) flies way under the radar. It could possibly be due to the perception that it’s tricky to use, or[...]
Scoring Features Make Your Email Handler Smarter
(and your whole company, too) If you use email as an integral part of your workflow to track issues and manage projects, you’re probably spending too much time and valuable human capital monitoring them, analyzing the content, and assigning actions and priority levels. Manually creating and managing issue tickets[...]
5 Jira Apps Making a DevOps Difference
As Atlassian Jira become more fully embedded into the fabric of our DevOps processes, there are a number of plug-ins or “Apps” that are making a difference in the everyday experience of DevOps teams. These Apps, available on the Atlassian Marketplace, are Atlassian-proven and tightly integrated product development solutions[...]
Three Considerations when Moving to a Microservices Model
Evolving DevOps to Iterate Quicker, Fail Early and Deploy Faster Some of the most admirable DevOps-driven companies – Netflix, Google, and Amazon to name a few – have set the bar for rapid application deployment. One of their keys? Breaking down applications into bite-sized code, or microservices, using practices[...]
